Need Some Help?
We've made ordering premium registration plates as straightforward as possible.
Whether you're purchasing your first set of plates or replacing an existing registration, our Frequently Asked Questions cover everything from legal requirements and accepted documents to delivery, installation and caring for your new number plates.
If you can't find the answer you're looking for, our team is always happy to help.
ORDERS & DOCUMENTS
How long does it take to make my number plates?
Every order is professionally manufactured after document verification has been completed. Production times may vary depending on demand, but we always aim to process orders promptly while maintaining our high standards of quality.
Can I order replacement plates?
Yes. As long as the required ownership and identity documents are provided, replacement plates can be manufactured.
Can I personalise my plate?
You can order plates for a registration you're legally entitled to display. Character spacing, fonts and layout must comply with UK regulations.
Can I order number plates for someone else?
Will I receive a confirmation after placing my order?
Yes. Once your order has been successfully placed, you'll receive an order confirmation by email with your purchase details. You'll also receive updates as your order progresses.
DOCUMENTS
Why do I need to upload documents?
UK law requires registered number plate suppliers to verify both identity and entitlement before manufacturing registration plates.
What documents do you accept?
Accepted documents include items such as:
- Passport
- Driving Licence
- Utility Bill
- Bank Statement
- V5C Registration Certificate
- Certificate of Entitlement
- Retention Certificate
For the complete list, visit our Documents Required page.
Is my information secure?
Yes.
Customer documentation is handled securely and used only for the verification process required by law.
Why can't I order number plates without documents?
UK law requires registered number plate suppliers to verify both your identity and your entitlement to display the registration before manufacturing number plates. This helps prevent fraud and misuse.
LEGALITY & PRODUCTS
Are 3D Gel Number Plates legal?
Yes.
When manufactured in accordance with UK regulations regarding font, spacing, reflectivity and materials, 3D Gel Number Plates are road legal.
Are 4D Number Plates legal?
Some 4D plates are legal when manufactured correctly.
Compliance depends on meeting the applicable UK requirements.
Will my plates pass an MOT?
Road-legal plates manufactured to the required standards should not fail an MOT due to their design.
Can I use tinted number plate covers?
No. Tinted or coloured number plate covers may reduce visibility and could make your registration plate non-compliant with UK regulations.
What materials are JPLATES number plates made from?
Our premium number plates are manufactured using high-quality acrylic materials designed to provide durability, excellent clarity, and a premium finish.
What is the difference between 3D Gel and 4D plates?
3D Gel plates use raised domed resin lettering with a glossy finish.
4D plates use laser-cut acrylic characters with a more angular appearance.
Do your plates resist fading?
Yes. Premium materials are selected to help maintain their appearance over time when properly cared for and used under normal driving conditions.
Which style is most popular?
Our premium 3D Gel Number Plates remain one of the most popular choices due to their elegant finish and everyday practicality.
How durable are they?
Premium acrylic construction and quality materials are designed for long-lasting performance when properly cared for.
Which plate style should I choose?
The right choice depends on your personal preference. Standard plates provide a classic appearance, 3D Gel plates offer a glossy raised finish, while 4D plates create a bold layered look. If you're unsure, our team will be happy to help you choose the best option.
INSTALLATION & PAYMENTS
How do I fit my number plates?
Most plates can be fitted using adhesive pads or screws, depending on your vehicle and preference.
Can I wash them normally?
Yes.
We recommend using a soft microfibre cloth and pH-neutral car shampoo.
Avoid abrasive cleaners.
Can I use a pressure washer on my number plates?
Yes, but we recommend avoiding directing high-pressure water at close range onto the edges of the plate or lettering. Maintaining a reasonable distance will help preserve the finish.
How should I store unused number plates?
Store them flat in a cool, dry location away from direct sunlight and heavy objects that could bend or scratch the surface.
Do you supply fixing kits?
Depending on the product or options selected during checkout, fitting accessories such as adhesive pads or fixing kits may be available. Please check the product description or contact us for details.
Which payment methods do you accept?
Major debit and credit cards along with the payment methods available during checkout.
Can I cancel an order?
Orders may be cancelled before production begins.
Once manufacture has started, cancellation options may be limited because plates are custom made.
Is online payment secure?
Yes. Payments are processed using secure checkout technology to help protect your personal and payment information.
Why can't custom number plates usually be returned?
As each number plate is manufactured specifically for the registration supplied by the customer, custom-made products generally cannot be resold. However, if there's an issue with your order, please contact us and we'll work with you to resolve it.